Contact Area WIRELESS
Tell us what happened and what resolution you are looking for. You can call, text, or submit a complaint form.
Support
Help with a concern.
If something is not right with your Area WIRELESS service, billing, plan, device, roaming, or account, contact us first. A real team will review your concern and work toward a resolution.
Our complaint process
We will work with you to find a resolution.
We review your complaint
Our team reviews your account, billing, plan, service, device, roaming, or support history.
We follow up
We contact you during business hours with next steps, questions, or a proposed resolution.
Escalate if needed
If your issue is not resolved after your first contact, ask for your complaint to be escalated for review.
Ready to send the details? Use the complaint form and we will review your concern.
Submit a complaintBefore you contact us, please have this ready.
- Your full name
- The mobile number on your Area WIRELESS account
- Your preferred contact method
- A clear description of the issue
- The date the issue occurred, if applicable
- Any relevant invoices, emails, screenshots, payment records, or account details
Important note
Area WIRELESS plans are managed by Area WIRELESS and powered by the Rogers network. Plans are not available at Rogers retail. Eligibility, coverage, plan details, billing, add-ons, roaming, and device options are confirmed by Area WIRELESS before activation or account changes.
Submit a complaint
Tell us what happened.
Send us the details and the Area WIRELESS team will review your concern during business hours.
Last resort
If your complaint remains unresolved.
If you are not satisfied with the resolution after working with Area WIRELESS, you have the right to take your complaint to the Commission for Complaints for Telecom-television Services, known as CCTS.
CCTS is an independent organization that helps resolve eligible customer and small business complaints about telecom and TV services free of charge.